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I am here to help make your online art purchasing experience a total success. If you cannot find the answers to the questions you have below, please send me an email or contact me through the website. It will be my pleasure to answer your questions directly and solve any issues as quickly and conveniently as possible. I look forward to working with you to bring quality artwork from Jeremy Sicile-Kira into your home and working environment.
Chantal Sicile-Kira - Artist Rep
How long does it take to paint an original Jeremy Sicile-Kira painting? This is the question I am asked the most. It varies with the size of the painting and how many layers of color Jeremy feels each painting needs.
What should you do if you're not completely certain if you want to purchase an original Jeremy Sicile-Kira painting from this website, or order a private commission? If you have had the chance to see Jeremy’s paintings in person at one of the art fairs, at an art gallery, or in Jeremy’s studio, then you will have felt the positive energy that radiates from each of his paintings. An original painting by Jeremy will fill your space with that same energy.
If you have not yet had that pleasure, read on about the satisfaction guarantee for the original paintings. Rest assured that the paintings look better in real life than they do on even the best color-adjusted computer screens. Feel free to email me and I will contact you so that you may gather more information about Jeremy’s art. I may not always be available to reply immediately, but I can schedule a call via email.
We can even set up a time so you can Skype / Facetime with me and to learn more about Jeremy, where I can answer your questions and set your mind at ease.
Skyping with the Artist: After your purchase of an original painting, you will receive a follow-up telephone call to make sure you are happy with your purchase and that everything arrived properly. At that time, you are welcome to set up a time to Skype with Jeremy to ask questions about, his artwork, his inspiration, and his painting techniques, or anything else that comes to mind.
One of the nice things about working directly with an artist via his website is that there is no "middle man" so to speak. Sophisticated contemporary art collectors typically like knowing the artists whose work they are collecting. This way, you will have unique access to Jeremy in a way that is seldom offered by many other artists, and certainly not by most traditional art galleries.
What if I am having trouble signing up for any coupon, or the blog, or with the checkout? It may be that you have not cleared the cache for your browser in a while and that may result in this website giving you an error message "500 error -- we're working on it" or something like that. If you Google how to clear the cache and try again, typically your problem will be resolved.
Currency: All pricing on this website is in U.S. dollars.
Is the checkout on this website secure? While looking through the site you may notice that there is a security assurance icon in the footer yet the information in your browser URL bar may state differently. This is because the main site is not collecting any of your information.
However, once you get into the CART SYSTEM where you're required to input your details you'll notice that the cart IS secure and the icon in your URL bar will be then a lock representing a secure page.
Will the artwork look the same as what I see on my screen? Dimensions and cropping will have the same aspect ratio, and you can see that when you use the Wall Preview tool. However, the colors for artwork may vary according to the brightness, color settings, and resolution of your computer monitor or the device on which you are viewing this website.
It is much like looking at lots of television sets in a store, with some variation from manufacturer to manufacturer. I do my best to accurately display what the work will look like, but there may be some slight variances between what you see and what the printed product will look like.
Print reproductions will look as close to the original artwork as is possible with the current technology available.
Returns for original artwork: 7-day money back guarantee from receipt of an original drawing or painting if you are not totally satisfied with your purchase. No questions asked.
The artwork must be returned undamaged and in the original packaging. Return shipping cost is at the customer’s expense. The customer must insure artwork for the full sales price for the return. Please see information about returning print reproductions further down in this FAQ.
If a shipment arrives damaged: If your artwork arrives and the box is damaged, please contact us immediately via the website to let us know. Before opening the package, YOU MUST PHOTOGRAPH the damaged package.
You may open the package to see if the work has been damaged (I hope it is only superficial) but if the painting or print is damaged, please photograph the damaged artwork.
NOTE: Every original work of art is photographed before and after it is packaged and before it is sent to you, for insurance purposes. All my original artworks are insured for transportation.
Returns for print reproductions: All print reproductions for Jeremy’s Vision will be custom printed by Bay Photo Lab. If there is an issue with the quality of the print product, damage during the delivery, or any other issue that happened on Skyline's end, they will certainly replace and re-ship an order in a timely fashion, as well as provide a return shipping label for the faulty product.
Bay Photo Lab does require photographs of the faults in order to start producing the reorder. Customers should get in touch with Bay Photo Lab directly at at firstname.lastname@example.org or call Bay Photo Lab at : 1(800) 435-6686 if there is shipping damage or a manufacturing defect, since there may be many variables involved with each individual order.
What if I changed my mind right after I ordered a print reproduction? Bay Photo Lab does not accept returns for a change of mind or if the order was placed incorrectly by a customer.
So, if you accidentally chose the wrong frame and it was shipped, Bay Photo Lab will charge a 25% restocking fee that goes toward labor, materials, and administration for the order that was produced.
If you notice the mistake immediately, before the order was produced, then you can try calling Bay Photo Lab main number at 1(800) 435-6686 during business hours on Monday-Friday from 8 a.m. to 4:30 p.m. Pacific Standard Time, and see if they will amend the order without a surcharge, but that is not guaranteed.
Shipping is from the United States: All shipping is from the U.S. and foreign clients will be responsible for paying all applicable taxes and duty upon receipt of their original paintings.
Shipping fees for original paintings: If you are interested in buying an an original you see on this website, or to commission a personalized painting, please contact us via email and send us your address. I will then contact you with the specific shipping price and tax (outside the state of California). Then, I will add the amount on to that painting and you can pay the amount through the secure website.
Original paintings cannot be delivered to post office boxes or to Armed Forces Service box addresses. They need to be delivered to corporate or residential addresses only.
Foreign countries: Original painting buyers from other countries will need to contact us directly through the website or via telephone to arrange shipping fees.
All foreign clients will be responsible for paying all applicable taxes and duty upon receipt of their paintings.
Shipping: All works of original art are insured for shipping to the client and will be shipped with reputable vendors such as Pilot, UPS, and FedEx. Tracking information will be supplied for every shipment.
Each work of art is shipped separately even if multiple paintings are ordered, except for small packages, if requested.
Local buyers may request to pick up their original artwork at the studio and may opt to pay cash for the purchase at pick-up during the check-out process. Jeremy’s art studio is located in downtown San Diego.
What about sales tax? We are a California business, so if you are purchasing items with a California address address, we have to charge California sales & use tax, and the rate will be disclosed prior to purchase.
Ready to hang: All original paintings are shipped ready to hang, using professional grade wire and attachments. BONUS: I will include picture hanger hooks for easy hanging with every painting purchased.
Do you offer discounts to the trade? I am glad to work with interior designers, galleries, and others in the trade with regard to representing original artwork.
I do not offer discounts on print reproductions, however. Print reproductions are custom printed for each customer, and I do not mark them up much, so I can offer them to a wider fan base. That is why I do not offer print consignments with galleries or interior designers.
If a hotel would like to order a large bulk purchase of Jeremy Sicile-Kira prints, please contact us via the contact form and we can see if we can negotiate better terms with our printer.
Commissioned Work created by Jeremy Sicile-Kira: Jeremy welcomes meeting customers in person or via skype or facetime to read their colors and paint a personalized ‘portrait’ of their colors, and provide the dream description of what the painting represents. Please contact me via email or the contact form to discuss any ideas you have regarding commissioned works.
A non-refundable deposit is required, and you will have the chance to approve the design of the piece before it is painted. You will be apprised of the progress of the work periodically, so there will be no surprises in the end.
If you are not satisfied with the completed work, a full refund minus the deposit will be issued. Jeremy wants you to be happy with your art.
This website update 2020 - 2021 is funded in part by the California Arts Council, a state agency, and the National Arts and Disability Center at the University of California Los Angeles
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Find out how we handle returns & exchanges by visiting our FAQ page.
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